Frequently asked questions

The answer you are looking for surely lies in here!

16 articles in this collection
Written by Ned and Tom Médioni

⭐️ What is the difference between Spot and apps like Robinhood, Coinbase, Cash App or Binance?

Spot = you control your funds. Centralized exchanges = you DO NOT control your funds.

Written by Ned
Updated over a week ago

👋 Get started

Why is there a fee for sending crypto?

Network (miner) fees explained. Also applies to Sell and Convert.

Written by Ned
Updated over a week ago

How to buy Bitcoin & cryptos

Invest in bitcoins & cryptos instantly with 💳 credit & debit card

Written by Tom Médioni
Updated over a week ago

Do we need to buy a whole Bitcoin?

You can buy a part of a Bitcoin

Written by Tom Médioni
Updated over a week ago

Where should I store my Bitcoins & other cryptos? what about network fees?

In a non-custodial wallet like Spot, not on centralized exchanges.

Written by Ned
Updated over a week ago

🎁 Referral program: invite your friends to earn Bitcoins

$5 per invitation after first purchase of $100 or more

Written by Tom Médioni
Updated over a week ago

📲 Add Spot widgets to your iPhone

(iOS only) Price, NFTs, crypto news widgets, right on your home screen!

Written by Tom Médioni
Updated over a week ago

🥞 Earn interest on your Tezos

Learn how to activate your Tezos (XTZ) interest account

Written by Tom Médioni
Updated over a week ago

📚 General

💳 Supported methods of payment

VISA, Mastercard, Apple Pay

Written by Tom Médioni
Updated over a week ago

🌎 Supported countries

List of all supported countries for buying and selling cryptos in Spot

Written by Tom Médioni
Updated over a week ago

🤓 Taxes & declarations

You should contact a tax specialist in your country and/or use a specialized tax service.

Written by Ned
Updated over a week ago

🙈 Troubleshooting

When will I receive my bitcoins/cryptos?

Short answer: very soon!

Written by Tom Médioni
Updated over a week ago

I want to change my email / phone / address / credit card...

Written by Ned
Updated over a week ago

I want to cancel my crypto purchase

Only possible if your purchase has not been processed yet.

Written by Ned
Updated over a week ago

I cannot send my cryptos

Check if your purchase is approved and the cryptos confirmed in your wallet!

Written by Tom Médioni
Updated over a week ago

My purchase has been rejected

Written by Ned
Updated over a week ago